Support and Service

Located in Dubai, UAE, our team of seasoned engineers is here to support the full stack of  your modern enterprise and data center hardware – i.e. compute, storage, GPU, and other  high-density, cutting-edge technology platforms.  

The same engineers who deployed your technology infrastructure components will resolve  any potential incidents and performance issues, and complete scheduled maintenance,  while closely collaborating with engineers from the product design, R&D, and  manufacturing team 

Service is structured and predictable: clear SLAs, clearly defined response and repair  times, commitment to maintaining essential stock of mission-critical spare parts, and a  clear escalation procedure. You always know who owns case and what happens next.  

It means less downtime, faster recovery when something goes wrong, and a partner who  covers the entire lifecycle of your hardware – from initial deployment to technology  upgrade.